How to contact support
Email contact@wavyclique.com. Include the order number, edition, filename, device or browser, and exact error.
Never send a password, full payment-card number, private download URL, or another person's information.
Hours and response targets
Support hours are Mon–Fri 09:00–17:00 America/Los_Angeles, excluding published holidays.
The initial response target is 2 business days. A paid-order delivery blocker has a 1 business day response target. These are response targets, not guaranteed resolution times.
Order and refund help
Support can inspect the edition, price, payment state, order status, duplicate-charge evidence, refund state, and the Shopify timeline needed to identify the next job. Shopify remains the authority for payment, order, tax, and refund truth.
Download and file help
Support can inspect the mapped filename, delivery state, entitlement, resend history, download count, archive integrity, and access status. Big Digital Downloads remains the authority for entitlement and delivery truth. Each mapping permits five downloads.
What support does not include
Support does not include bespoke strategy consulting, campaign execution, platform support for optional third-party tools, guaranteed outcomes, or recovery of an account or device controlled by the customer.